We may be able to help you here if you post your situation, otherwise
You can contact eBay via social media with a private message:
https://Facebook.com/ebay
AND-OR
https://Twitter.com/askebay
Ebay customer service is superior on those sites.
AND-OR
click on the 'help & contact’ button located at the top and bottom of ebay pages to chat or receive a call back.
depending on how busy they are will depend on length of time for your call back.
