How to change return tracking number

[masivec2]

Hello, I bought a phone from ebay, and they sent me phone case, I have opened the return case, ebay gave me free return tracking number, but I am not in USA, and I returned that item with other tracking number, how can I change the tracking number in return case?

[mudshark61369]

@masivec2,

Since you are located in Armenia, did you have the item shipped to a Freight forwarding service in the U.S. who then shipped the item to you?  If so ebay issued a return shipping label based on the freight forwarder's address.  If that label is not used within 5 working days of receiving it, your case will be closed and you will not get a refund.  You can try opening the return dispute and entering a tracking number to it, but usually you cannot add a different tracking number to the dispute once one has been generated by ebay.