How to cancel the dispute?

[desover64]

My client opened a dispute. My customer received the order but they don't know how to cancel the dispute. What I need to do? I need help.

[jtzvwbug]

@desover64 

Send the information below to the buyer:

If your item has arrived, or you no longer want to return it, you can choose to cancel your case. Here's how:

1. Go to your Purchase History.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.

It's important to make sure that you're certain you want to cancel a case as you won't be able to re-open it once it's closed.