lady_madonna
If you didn't get your item, you're covered under eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.
These are some of the things you must do:
These are some of the things you must do:
Contact your seller.
Make sure the estimated delivery date has passed
Make sure that you are still covered under the 30 days buyer protection ( eBay gives you full 30 days from the last estimated delivery date)
Now if:
If you get no response or the seller is not willing to help you :
-Go to the purchase history and click on the item . Follow the instructions for items not received.
-When you open a case do not close the case no matter what the seller says until your item or your refund is in your hands **once a case is closed it can not be reopened and you can be out of your money or merchandise.**
Here is a link with more information:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
Find the item in your Purchase History and look at the estimated date of delivery.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
- Select “More actions” beside your item and then “I didn't receive it.”
- Click the box beside I want a refund.
- Select Send request.
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.
- Find the item in your Purchase History
- Select See request details
- Select “Ask eBay to step in.”
