How do I get Ebay to step in when there is straight fraud?

[andrerot88]

I bought an item for ~$700 along with the $65 warranty and when I contacted the seller if it was on track for the week of April 11th, the seller did not respond. Now the seller is no longer registered on Ebay but I already paid the seller. 

I cannot figure out how to get Ebay's attention on this.

Any suggestions?

Thanks!!

[lady_madonna · Accepted solution]

@andrerot88 

File a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

[andrerot88]

Excellent. Thank you so much!