How do I file a claim?

[vine_jay]

How do I file a claim for an item that I sent to a buyer, the buyer claimed it wasn't received and eBay issued a refund. The item was sent using eBay Standard Envelope.

[comics-scifi-collectibles]

@vine_jay   

Each eBay standard envelope shipment includes a $20 shipping protection plan on single item orders, and up to $50 on combined orders, to help in case of lost or damaged items.

If you believe your shipment was lost in shipping, you must wait 30 days to file a claim. You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

1. Tell us what happened - was your item damaged, or was your shipment lost?
2. Enter the claim information and your PayPal email address.
3. Enter the following additional information:
   • Your first and last name
   • The buyer’s first and last name
   • Shipment tracking number
   • eBay item number
   • Screenshot of eBay Order Details
   • Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item
4. When finished, select File the claim.

Claims must be filed no later than 90 days from the date the shipping label was created.

https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim

https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__3

[vine_jay]

Thanks for your help.