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How do I file a USPS claim?

How do I file a claim for a package that USPS lost? I refunded the customer already but the item has been stuck at a sorting center for 2 weeks now. This is a “standard envelope” item and when I go to the USPS website to start a claim with the eBay provided tracking number, it generates an error. Any help would be appreciated!

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How do I file a USPS claim?

Go here to file a claim

 

https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6

disneyshopper
Volunteer Community Member

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