How can I get an eBay rep to answer instead of a useless AI bot?

[bianchi67]

Item has not arrived. Cannot report it as not arrived, option does not appear where the "help" indicates. Try to contact customer service and the only thing I get is a bot that goes in circles.

Anybody knows how to contact someone human?

[lady_madonna]

@bianchi67 

Sorry you have not received your item yet.

What is the estimated date of delivery, as shown in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”

Good luck!