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Help with Cancelling an Order as a Seller

I had absentmindedly relisted an item that I had tossed out after it not selling for a few months.  A bidder put a bid in with a few hours left in the auction and I realized what I had done.  I alerted bidder and followed the Cancel an Order procedure on my end (after the auction ended), and got a screen saying the listing was cancelled.  However he also tried to cancel on his end and got a notice asking for payment.  As of yet, he hasn't received notice of my cancellation from Ebay (I did send him screen caps),  is there anything else I can do to make sure Ebay doesn't open an Unpaid case against him after 4 days?

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Help with Cancelling an Order as a Seller

@jet224   If you canceled the sale then it's done.  The buyer may still a notice to pay but the system will not open a UPI case.    

 

To make sure it doesn't if you have automatic UPI set up you can turn off the UPI assistant for now: 

 

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

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Help with Cancelling an Order as a Seller

@jet224   If you canceled the sale then it's done.  The buyer may still a notice to pay but the system will not open a UPI case.    

 

To make sure it doesn't if you have automatic UPI set up you can turn off the UPI assistant for now: 

 

https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Comics-scifi_collectibles Is a Volunteer Community Mentor.
I have been a seller since 2003

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