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Handling a full refund

This is the situation

The buyer paid for an item and the postage.

The item arrived broken and buyer sent good pictures of damage.  

If I requested that they return it they would have to pay the return postage per the listing, but I told them to just discard it as it was not worth returning.

My question is:

When I send a full refund to them am I supposed to include the postage they paid when they bought the item?

I can't find this answer anywhere on ebay so I hope someone here can help.  Thanks. 

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Handling a full refund

@bjpoodle 

If the buyer received a damaged item, they need to file a Return Request through Ebay. Then you can approve the return and issue a full refund without having them return the item. (which would include the shipping charges they paid when they purchased the item)

 

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

 

lady_madonna
Volunteer Ebay Community Mentor

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