Selforfun Volunteer Community Mentor
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Hi Chris,
It sounds like you’ve waited quite a while—do you know if you're still within eBay’s reporting window? Usually, you can report an item 30 days after the estimated delivery date but not later than 60 days from purchase. If you’re past that, eBay may not let you open a case.
If the option to report is missing, try reaching out to the seller directly. Some sellers might offer a refund or reship, even if the official window has closed. If they don’t respond, go to eBay’s help page, select "Contact Us," and try to get a chat or call option under "Item not received." If that doesn’t work, try selecting "Returns & Refunds" instead—it sometimes brings up live support.
If eBay won’t assist and the seller is unresponsive, you can still check with PayPal or your bank about disputing the charge. If you paid by credit card, you might have extra protection through your bank’s chargeback process.
Hi Chris,
It sounds like you’ve waited quite a while—do you know if you're still within eBay’s reporting window? Usually, you can report an item 30 days after the estimated delivery date but not later than 60 days from purchase. If you’re past that, eBay may not let you open a case.
If the option to report is missing, try reaching out to the seller directly. Some sellers might offer a refund or reship, even if the official window has closed. If they don’t respond, go to eBay’s help page, select "Contact Us," and try to get a chat or call option under "Item not received." If that doesn’t work, try selecting "Returns & Refunds" instead—it sometimes brings up live support.
If eBay won’t assist and the seller is unresponsive, you can still check with PayPal or your bank about disputing the charge. If you paid by credit card, you might have extra protection through your bank’s chargeback process.
