Getting differant answers from ebay regarding a return

[faron2]

I am beyond upset and frustrated.   ebay says seller pays return shipping because they stated they would...then they say take action which has me paying..then they said they will provide a free return shipping label and that they will pay...then technical problems and try again ..this has been going on for 2 days.  the item needs to be returned but it's the principle of the matter.  the item sent was stated that it does not fit...then I explained it was missing a key component, a bracket that was sold with the item and not seperately in order for it to be installed.I even sent the information from the manufactand stating what I said...hense it doesn't fit because it needs the bracket to make it fit.  Do you have an answer..I can't seem to contact ebay so that they could call me.  I am so upset about this.. Please help

[rfmtm]

Did you open a Return Request selecting "Doesn't Fit" as the reason?  If so, that's the problem and why you pay for the return.  You should have selected "Item Not as Described" for a missing or broken part, then the Seller pays for the return. 

Not sure whether you can fix this error or not, but you can try contacting ebay here:

http://Facebook.com/eBay

or
http://Twitter.com/AskeBay

[lady_madonna]

Item doesn't fit is not covered by Ebay's Money Back Guarantee, so buyer would pay for return shipping if the seller accepts returns.