So Before we start, I'm aware of ebays return policy. If someone "claims" a defect there is no recourse for a seller. I thought there may be some recourse, because the buyer changed their story a couple times. It certainly does not seem to be the case. Even though several Ebay reps seemed to agree with us in theory.
Our Story:
We sold some stools. Buyer asks for return because of size. Buyer was obviously looking a 2 different listings and picked the wrong one. I feel bad that the customer got an item that won't work for them. Unfortunately we sold the items and included "free shipping". Items were large and cost approx. $250 to ship. Then we are expected to pay return shipping for an item that we did not misrepresent. So another $250. We will be out $500 because of buyers remorse.
Because of that, we decided to fight the return. I feel bad but $500 is too much to let slide.
We've been selling on Ebay for over 20 years now and we've had decent luck overall. We've had to take a couple returns and lost money but not this much, not at one time. We've had peopled extort money asking for partial refunds for fictitious damage, etc. all part of doing business on Ebay, I guess.
I guess my question is, has anyone had success disputing a furniture return with Ebay? Or how much money have you had to eat on a single return? Ebay keeps threatening that they will refund the buyer and they will get to keep the item if we don't comply.
At this point we aren't sure what to do. No Reps seem to be able to give us a solid answer.
Thanks for your advice!
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