Hello fellow eBay sellers,
I'm reaching out for some advice regarding a situation I’m facing with a recent sale. I sold a large digital torque tool (valued at around £500) and the buyer has claimed that the item, along with the battery, was missing from the parcel upon delivery. He stated that he received the package but that it was damaged and shared a picture of it which has very small rip on one side of the parcel — however, the EVRi tracking shows that the parcel was delivered on time and the delivery photo does not indicate any damage.
I packed the item securely, and given its size (tool itself is 1.5 feet in length) and weight (around 3kg), it would have been very difficult for someone to remove it from the box without causing damage to the packaging. The buyer has zero feedback, and I’m beginning to suspect potential fraudulent activity because when I said to the buyer I will report him to police etc as I still have the serial number and may be able to connect to the tool (don't think I can but just wanted to see his reaction) via one key function his tone changed. he even said that he has another 'Proper' account where he buys and sell from but he bought this item from this zero feedback account as it's a gift for someone (again very suspicious).
After reporting the issue to eBay and considering my options, I've been told to wait as the buyer just recently opened a return case. I am worried about the outcome and the return process since this is a significant amount of money.
My question is:
- Has anyone faced a similar situation, and what was the resolution?
- What should I do next to protect myself and ensure I don’t lose the funds?
- Is there any additional evidence I can gather or steps I can take to strengthen my case?
Thank you for your guidance and support in advance.
