Comics-scifi_collectibles Volunteer Community Mentor
@micca_1666 Sorry you had a bad seller.
If the tracking shows the seller did NOT ship to the address you provided at checkout:
Gather your documentation for the false tracking and then contact eBay customer service on social media.
Contact the postal carrier and a obtain hard copy documentation on their letter head of the tracking that does not correspond to a delivery to your address. Other documentation that can be helpful are the package size and weight if they differ greatly from what they should be for your item.
Contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message.
This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
Contact eBay customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
