07-13-2024 07:55 PM
How to handle false negative feedback
07-13-2024 08:42 PM
@2trd
Offer the buyer a full refund.
Then a few days after you refund you can send them a Feedback Revision request.
07-13-2024 08:45 PM
Scroll to the bottom of this help page: https://www.ebay.com/help/selling/leaving-feedback-buyers/viewing-responding-feedback-buyers?id=4103
Click on Request feedback removal.
Explain that the criticized plastic was part of the description.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.
lady_madonna
