Ebay automatically issues refunds instead of returns?

[molly3p]

Please help!  I set up a return policy to accept returns for 30 days.

I have had two buyers initiate a return for items that don't fit and ebay asks me to "approve refund" instead of "approve return".

Did I set something up wrong in my policy?  

Can I just delete the policy and manually enter if I accept returns on each listing instead?

I just can't figure it out.

[comics-scifi-collectibles · Accepted solution]

@molly3p   This is an account level setting that needs to be changed, not the listing level setting.  

Go to your return settings and require a RMA( return merchandise authorization)  code.   

https://www.ebay.com/rtn/Return/SellerRules   Toggle it one so that it turns blue.  

Also check your return automation settings. Toggle those OFF.  

https://www.ebay.com/rt/automation

This should fix the problem as you will have to provide a "code" ( any number you choose)  to the buyer before the case proceeds.  Also toggling off the automation should stop the auto refunds.  

[molly3p]

Thank you so much for your help!

I really appreciate it!

Cheers,

molly3p