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Don’t know what happened

I purchased a  Native American doll on the 3rd of this month and two days later I got a refund with no explanation.  I really wanted the doll and wrote to the seller asking what happened and still haven’t received a reply. I want an explanation.  What can I do?  I have a feeling that the doll was sold out from under me and I’m extremely upset because it’s against the rules.  Now the picture of the doll has a big sold sign across it.

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