Didn't receive package

[biro2768]

Okay I ordered an item and one that was delivered I said it was delivered to me at my mailbox which it wasn't. So I got in touch with my post office and gave him the tracking number and the tracking number that I had was to a different item to different person and it was delivered. Now it's showing on my end that my product was delivered when it wasn't and I don't understand what the hell's going on but nobody wants to help me and I'm out $200 

[biro2768]

The post office has a picture of it going through the distribution place in Champaign and it has a different address and different name on it they told me there's nothing they can do that it's a seller and eBay but neither one of them will even talk to me because it said it was delivered

[comics-scifi-collectibles · Accepted solution]

@biro2768 Sorry you had a bad seller.

If the tracking shows the seller did NOT ship to the address you provided at checkout:

Gather your documentation for the false tracking and then contact eBay customer service on social media.

Contact the postal carrier and a obtain hard copy documentation on their letter head of the tracking that does not correspond to a delivery to your address. Other documentation that can be helpful are the package size and weight if they differ greatly from what they should be for your item.


Contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message.

This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.

Contact eBay customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay