I just dealt with a buyer attempting to scam me out of a pair of shoes. These shoes were packed well, shipped timely, authenticated & delivered on time to buyer.
Buyer originally stated box came damaged and empty.
Buyer then claimed box wasn’t empty but had the authenticator label in box but shoes were not.
buyer never uploaded any photos only made claims thru text.
eBay decided to refund buyer without penalizing me as my items were confirmed present, shipped and packaged carefully and authenticated.
here’s the catch!
This buyer actually purchased 2 pairs of my shoes, and he originally asked via message for me to ship both items in one box, at first I didn’t think anything of it and tried to combine shipping, but eBay authentication provides automatic labels so I had to ship separately.
Now I see that he was attempting to scam both pairs in one go from the beginning. My question is, will eBay just continue eating losses until he scams via refunds too many times/until they ban his account. As a seller it’s scary to think all a buyer has to say, even with tracking & confirmed authentication is “my box arrived empty”.
If I have to I will record the entire packaging & shipping process if that would help, but I doubt it would. If it’s allowed I will post his user name that way you all can block him before he attempts to scam you as well.
The second pair of shoes arrives to his place tomorrow, I wonder if all he has to say is again the box arrived empty for an auto refund? The system is very broken if so… I’d assume the claims team monitors how many refunds a person makes. Scams will always happen I understand that. But man does this make you weary of users with low ratings.
