Damaged item received via global shipping program

[a.a6368]

Hi l have received an item that has been damaged in transit via the global shipping program. I have contacted the seller who cannot help, they say to contact eBay as the problem is due to issues in transit but l can't find a way to contact eBay directly, when l try it gives all sorts of categories but nothing applies to what l am trying to do. It is probably very simple but just can't see how to do it, any help appreciated. Thanks.

[disneyshopper · Accepted solution]

Locate the item in your Purchase history, and file an Item Not as Described because it is damaged.  The seller then needs to respond that s/he used the Global Shipping Program to ship the item, so ebay should then turn the case over to Pitney Bowes, who handles the GSP.

[a.a6368]

Thanks very much for taking the time to advise me, very much appreciated.