Customer started the return process, now doesn't want to return item

[kisncozns]

Hi everyone! Hoping you can advise on how I should handle this situation. 

A customer started the return process of an item on 10/15/22.  On Oct 17th, I acknowledged the return, messaging the customer that once I received the item in the condition I sent it, I would be glad to refund their money. The SAME DAY they sent a message saying they decided not to return it as it wouldn't be cost effective for them.  I encouraged that they cancel the return request, of which they replied that they would look into it when they finished work that day.  I kindly sent them a link to Ebay's Help page which explained how to cancel a return.

I haven't heard anything since the 17th, so I sent them a reminder today asking for resolution of either canceling the return request or returning my item. This is the message I received from them...
"I’m sorry but when I go through the whole process it doesn’t allow me to cancel the return. I’m not gonna send it back because it’s not cost-effective I literally would only get like five dollars back. I’d rather throw it in the garbage or give it away."

I don't think Ebay has released the funds from this transaction, and now the customer will not return my item.
Any advice on what I should do next?

Thanks in advance!





I've contacted

[inceptions · Accepted solution]

Don't do anything. The return will eventually time out. eBay doesn't release the funds unless the item gets back to you and you don't refund.

[kisncozns]

Thanks so much! I appreciate the help!  Have a great night!

[inceptions]

You're welcome. You do the same!