Counterfeit

[nrmdrm]

Seller sold counterfeit name brand shoes its been 6 months how can I contact ebay - I can't even leave a review!!  

I thought something was weird about the shoes and then took a closer look at the soles and where made and tags!  I should have caught sooner!!! Now out 150!!!

[comics-scifi-collectibles]

@nrmdrm   Sorry that this happened but you have 30 days from the last estimated delivery date to file a refund request on eBay and 180 days from the date of sale to file a refund request on Paypal. 

You can contact customer service to report the seller but this will not get your money back.

 1 . https://www.ebay.com/help/account/contact-ebay/contact-ebay?id=4379&st=12&pos=1&query=Contact%20eBay...

Scroll to the bottom of the screen, click "contact us"  Drill down to the topic you need assistance with.  

Then on the left hand side select chat with automated assistant.  When the chat box pops up if live help is needed click "see more" then click "contact an agent". This bypasses the chat bot and you can either chat with or get a call back from a real person.

If you are using a cell phone turn off the spam filter or it may block the call back

2. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[disneyshopper]

ebay's Money Back Guarantee expires 30 days from receipt of the item, so it's too late for ebay to help you.  However, if you paid via Paypal, they might be able to help if it hasn't been more than 180 days from date of sale.  Try filing an Item Not as Described with them.

Also, see here for PayPal return shipping cost before you file with them:
https://www.paypal.com/us/webapps/mpp/returns

[janet9988 · Accepted solution]

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@nrmdrm wrote:

Seller sold counterfeit name brand shoes its been 6 months how can I contact ebay - I can't even leave a review!!  

I thought something was weird about the shoes and then took a closer look at the soles and where made and tags!  I should have caught sooner!!! Now out 150!!!

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Right you can't as ebay rules state 60 days.  You need to be aware of the policies.

30 days for refunds also so you should do your inspecting as soon as you receive the product and not wait 6 months.

[tdumonde2014]

Try a chargeback with your credit card company.