@stargazer123elm wrote:
I started a return request fro a counterfeit item, did not hear back from the seller, so asked eBay to step in. The status says put on hold until 4/6 for eBay to investigate. It is now 4/13, but eBay gives me no way to contact them to inquire about the hold-up. How do I get the case going again?
Click on the 'help & contact’ button located at the top and bottom of ebay pages and follow the prompts
AND-OR
On chat: type in ’agent’ to get a live person instead of a bot
AND-OR
Click on receive a call back: depending on how busy they are will depend on length of time for your call back
Make sure your phone will not block the call back
AND-OR
You can contact eBay via social media with a private message:
https://Facebook.com/ebay
AND-OR
https://Twitter.com/askebay
Great customer service reps on these 2 social media sites
