Contacting a seller to make an offer on an item

[gloverbj]

When I go to “contact seller”, I don’t get a spot to message them.  Only get a picture of item.  Only alternative given is contact help (which doesn’t help) or report seller.  I’ve tried to send a request thru Messenger but sellers EBay handle doesn’t work .  Help

[eastlaneave · Accepted solution]

@gloverbj 

- Not all sellers accept questions before you buy an item. If the seller accepts questions, you'll see Contact seller in the Seller Information section of the listing.

App

- Click to the Contact Seller button at the bottom of the listing.

- Type your question for the seller in the area that says "send a message..." 

- Click the triangle/arrow icon to send the message. (the icon will turn blue once you have written something.)

Browser

- Go to the Seller Information section at the top of the listing on browser and select Contact Seller.

- Choose the topic that best matches your question on the Find answers page.

- If you can't find a solution to your question, select Other or Still Have Questions, then select Contact the seller.

- Type your question for the seller in the area that says "send message." 

- Click the blue send message button to send it (the button won't be active until you add a message).