Complicated Return Request

[jolofields1]

Hello!

I had two sold listings with similar-looking boxes. When I glanced at the listing when I was shipping, I chose the wrong box and sent the wrong item to one of the buyers. I realized my mistake before I sent the wrong item to the other buyer. The buyer who received the wrong item initiated a return request. I accepted the request, and in the meantime, I sent the correct item to the buyer who initiated the request. The correct item has been received. Last night, I received the item that should have gone to the other buyer, and now eBay wants me to issue a refund to the buyer who now has the correct item. Any suggestions on how to handle this? Thanks in advance.

[stuff4divas · Accepted solution]

The buyer needs to close the return item case, 

If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. See the instructions below to find out how:

Cancel a return request

1. Go to your Purchase History and find the item.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.