Changing Reason for return

[gracefullyyours]

I am returning an item to the seller but when I processed the claim,  I chose "defective" since there was not a choice for the real reason.  The seller is willing to refund but asked that I change the reason to "changed mind" , which I am willing to do.  How do I do that?  I cannot cancel the refund and I don't want the seller to get penalized on her ratings and I can't contact Ebay for assistance until  3 days from now.  Thanks!

[wooden_flower · Accepted solution]

@gracefullyyours 

You can not change the reason for return, and you can not open a new return if you cancel the one that you opened.

If you did not see changed mind as a reason, the item was probably sold with no returns. If sold with no returns, the only type of return you can open is a not as described.

[gracefullyyours]

Thank you so much for the explanation. Yes ,it is exactly what has happened.  Thank you for clarifying!!