Change mind on refund after label is shipped for return

[thohe_1242]

Label was shipped for a defective item but now I want to keep since other items are in good condition does anyone know how to cancel the refund mailing process. Have not received the label yet.

[lady_madonna]

@thohe_1242 

If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. See the instructions below to find out how:

1. Go to your Purchase history and find the item.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.