Cannot tell if a combined order was set up correctly.

[seller_dweller]

I have two items purchased by the same customer. Attempted to combine the orders, but cannot get access to any UI item (link, button, etc.) that allows me to combine two orders. An online help article suggested buying/printing a label for one of the items, then I should see an option to combine the items together. I did that and found no such option.

After the fact, it looks like they may have been combined, but since I have not entered the dimensions and weight of the new packaging, how do I know that this has been set up properly?

I'm basically being forced to make leaps of faith into a pool that may or may not have water in it and clean up the mess afterwards. Why does eBay make it so bleeping difficult to understand whether or not the order is combined or not and how to get there?

[comics-scifi-collectibles · Accepted solution]

@seller_dweller   Here's how to combine shipping as long as it's not a eBay International Shipping Program order. You can't combine shipping on EIS orders without a bit more work.  

You can not combine ANY authenticity guaranteed items. They must all ship separately.

#1 If the buyer has not paid yet here's how to send a combined shipping invoice: 

Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price. You can look up the shipping price here: https://www.ebay.com/shp/Calculator

Send invoice: https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=

#2 If the buyer has already paid then you can send a partial refund for the shipping overcharge:

Go to the sold item and select Send Refund from the drop down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit

#3 Also, when you print the shipping label it's VERY important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.

# 4 I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:

https://www.ebay.com/ship/prf

Let me know if you have any questions