Cannot execute return

[jims89]

I want to do a return.  I enter text with my reason the 

item is defective.  I attach a picture of the item.  The "Continue" 

button remains grayed and will not execute.  I cannot proceed 

beyond this point.

[eburtonlab]

Be sure you are including at least two separate lines of text explaining the issue, separated by a newline or carriage return.

If that does not help, try another browser.