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Cannot Request Invoice for Combined Shipping

Hi I have been in the process of buying multiple items from one seller and the platform will not allow me to me to request an invoice that allows for combined shipping. I have been in contact with the seller and they can't either.  The only thing that seems clear is these were offers from the seller.  I can only go to checkout, counter or decline, there is no option to accept.  The items are in my cart but the rquest combined shipping message at the top right of the cart only shows "You can't request combined shipping because the seller has already offered a discount for these items." when I hover over it.  The seller is aware of what I am trying to accomplish but cannot do it on his end either.

Thanks

 

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