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Cancelling an order

I am a buyer.   The seller created a UPS shipping label and says the item has shipped.  UPS does not show any thing in their system.  They say a label was created but no package shipped.    What to do?

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Re: Cancelling an order

How long ago was the label created?  The one fault of eBay's shipping system is it says a package was shipped as soon as the label is created even if the label will not be used for a few days.  eBay can only help you once the last estimated delivery date for the item has passed by at least one full day.  Once this happens  you have no more than 30 days to open an "Item not received" case.  If the seller cannot prove with tracking that the item was delivered or is still in transit you can "Ask eBay to step in"  and they can force a full refund.

jacbarcollectibles
Volunteer Community Mentor and Seller since 2012

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Re: Cancelling an order

How long ago was the label created?  The one fault of eBay's shipping system is it says a package was shipped as soon as the label is created even if the label will not be used for a few days.  eBay can only help you once the last estimated delivery date for the item has passed by at least one full day.  Once this happens  you have no more than 30 days to open an "Item not received" case.  If the seller cannot prove with tracking that the item was delivered or is still in transit you can "Ask eBay to step in"  and they can force a full refund.

jacbarcollectibles
Volunteer Community Mentor and Seller since 2012

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