cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cancelling an order and removing it from Ebay.

Hello, 

 

I recently got an email for an item that I sold elsewhere outside of ebay. Since this item is gone, how can I cancel the order? 

 

I made the request for a refund initiation and am awaiting a response. 

 

Also, how can I remove the listing from my sellers list. 

 

I'm new to ebay and I'm trying to figure things out. 

Message 1 of 3
latest reply
2 REPLIES 2

Cancelling an order and removing it from Ebay.

@kepetr44 

To cancel the buyer's order:

  1. In Seller Hub, go to Orders; or in My eBay, go to Sold
  2. Find the order you want to cancel, and from More actions, select Cancel order.
  3. Choose a reason for the cancellation and then select Submit to finish.

You will receive a defect on your account for cancelling the transaction.

Sellers should not advertise items on sale elsewhere that they have listed on Ebay.

lady_madonna
Volunteer Ebay Community Mentor

Message 2 of 3
latest reply

Cancelling an order and removing it from Ebay.

Thank you. 

Message 3 of 3
latest reply