Cancelling an order and removing it from Ebay.

[kepetr44]

Hello, 

I recently got an email for an item that I sold elsewhere outside of ebay. Since this item is gone, how can I cancel the order? 

I made the request for a refund initiation and am awaiting a response. 

Also, how can I remove the listing from my sellers list. 

I'm new to ebay and I'm trying to figure things out. 

[lady_madonna]

@kepetr44 

To cancel the buyer's order:

1. In Seller Hub, go to Orders; or in My eBay, go to Sold
2. Find the order you want to cancel, and from More actions, select Cancel order.
3. Choose a reason for the cancellation and then select Submit to finish.

You will receive a defect on your account for cancelling the transaction.

Sellers should not advertise items on sale elsewhere that they have listed on Ebay.

[kepetr44]

Thank you.