Cancel a order
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10-01-2022 11:12 PM
Cancel a order
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10-01-2022 11:25 PM
Buyers cannot cancel their orders, they can only REQUEST that the seller cancel the transaction, but the seller is not obligated to agree to your request to cancel.
PER EBAY: If you want to cancel an order, you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.
If you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:
- Go to Purchase history and find the order you want to cancel.
- Select the More actions dropdown menu and select Cancel this order.
- Select Submit.
We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your eBay Messages - opens in new window or tab.
If it's been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here's how:
- Go to Purchase history and find the order you want to cancel.
- Select the More actions dropdown menu and select Contact seller.
- Choose Request to cancel this order, then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004
Volunteer Ebay Community Mentor