05-30-2022 03:44 PM
I have 10 identical items each weighting 1 pound. I create listing and indicate I have 10 items. I set the account combined shipping rule to combine weight. There is no setting on the listing item itself. What I expect - The calculated shipping for 1 item purchased is for 1 pound, for 2 items is 2 pounds, and so on to 10 items is 10 pounds. But on the shipping page (and checkout page), the calculated shipping cost is for 1 item even if the buyer selected 2,3 or 10 items. Looks like a bug. Customer support filed a trouble ticket.
How is this supposed to work? Is there a workaround other than raising the price and setting free shipping or setting a fixed cost for each item purchased (which is an approximation).
This is such a common scenario, I find it hard to believe that ebay doesn't have a straightforward way of setting this up. Help files suggestion the combined weight will be input to the carrier shipping calculation, but only the weight of 1 item is used.
Solved! Go to Best Answer
06-03-2022 12:58 PM
Your response is not applicable. When you set up the shipping rule, the "Shipping Details" pane doesn't even look like that anymore. The "free shipping" checkbox is no longer there. It's in the policy. You specify a shipping policy and select it in the pull-down menu.
After much experimentation, there appears to be a bug in the system. I changed the assigned policy name. Changing the name should make no difference. Now it works. the cost is not related to the number of items selected. So confusing. Spoke with multiple agents who were not informative.
The related issue is that the shipping package type selection is insufficient. You need to specify the package size. Being a seller of a lot of one of a kind items, until you pack the item, the final package size is unknown. Selecting "package" vs "large package" seems to make no difference as a large package (in ebay terms) is a parcel (or box) whose length plus girth is over 84 inches, and less than or equal to 165 inches. Yet a package size less than 84 inches is may be determined as a large package depending on the shipper.
05-30-2022 04:31 PM
Appears you forgot to apply the calculated shipping rule on the listings it applies to?
06-03-2022 12:58 PM
Your response is not applicable. When you set up the shipping rule, the "Shipping Details" pane doesn't even look like that anymore. The "free shipping" checkbox is no longer there. It's in the policy. You specify a shipping policy and select it in the pull-down menu.
After much experimentation, there appears to be a bug in the system. I changed the assigned policy name. Changing the name should make no difference. Now it works. the cost is not related to the number of items selected. So confusing. Spoke with multiple agents who were not informative.
The related issue is that the shipping package type selection is insufficient. You need to specify the package size. Being a seller of a lot of one of a kind items, until you pack the item, the final package size is unknown. Selecting "package" vs "large package" seems to make no difference as a large package (in ebay terms) is a parcel (or box) whose length plus girth is over 84 inches, and less than or equal to 165 inches. Yet a package size less than 84 inches is may be determined as a large package depending on the shipper.
06-03-2022 03:15 PM
The screen shot I posted is current and still shows when I set up combined shipping. What I assume you are seeing is "business policies", which you must have opted into. Some like it, some don't.
Your right, the calculation for combine shipping doesn't account for dimensions, so you do have to be careful using it.
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