Buyer not sending the item

[rougesp_50]

I ordered an item and the buy has made zero contact with me despite me trying multiple times and seems like they aren't going to send the item. I already paid and am trying to get my money back.

[lady_madonna]

@rougesp_50 

I think you mean SELLER, not buyer.

There is no reason for the seller to contact you.

What is the estimated date of delivery, as shown in the Order Details in your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”