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Buyer not replying to messages- my listing had a mistake

I don't sell too much on Ebay.  In fact I forgot I had this item listed.

When it sold I noticed the item had only one photo and also a few details in the description were off.  I noticed the make date was listed wrong.  It was made in 1977 but I mistakenly put 1978 in the listing. I tried to contact the buyer several times.  Buyer has not replied.  I was supposed to ship today, but with no reply now it will be late. I know I will now be penalized for shipping it late.  I don't want to send it until I know buyer still wants it.   I don't want to misrepresent anything.

Should I cancel the order and wait for the reply?  

What is the best way to handle this situation at this point?

Thanks.

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Buyer not replying to messages- my listing had a mistake

@vixans 

I would cancel the transaction and refund. Be aware that you will receive a defect from Ebay for not completing the transaction and possible negative feedback from the buyer.

 

 

lady_madonna
Volunteer Ebay Community Mentor

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Buyer not replying to messages- my listing had a mistake

Thank you for your feedback. Another seller told me to send it since its not a big mistake, but I’m leaning in your direction.  I hate to send something which isn’t exactly as described. 

I have a perfect rating at the moment so hopefully it doesn’t hurt my shop too much. I can’t be perfect all the time.

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