I am really frustrated in that I have been buying and selling on ebay for many years. I feel that I bring a lot of profit to ebay with my sales yet they consistently side with the buyer. This time the buyer made me an offer, I accepted, the buyer paid me two days later. I sent the buyer item to the authentication center the next morning after the buyer paid. In this time the buyer communicated that she needed the item for a birthday on a specific date. I know that the item reached her the day before that date. The item was listed as "New with defects". I clearly stated the defects and pictured them. 15 days later the buyer opened a case and is asking for a refund stating that the item arrived late for the birthday she needed if for (a clear lie) and that it had the defect that I clearly stated and pictured. I just know that eBay will allow her to pursue the refund based on what I found below. I am frustrated because buyers do these things and ebay allows it.
Your case is on hold
We've placed this case on hold until Dec 28, 2021 to allow time for our authentication partners to inspect the item.
If they find the item matches its original condition, they'll send it to you and the buyer will be refunded.
