Buyer entered incorrect zip code-won't respond

[peanut_jake78]

Help!

My buyer is from the US Virgin Islands, and used an incorrect zip code for her shipping address. I tried 3 times to ship the item and eBay returned a message to me that the label could not be printed. I used the USPS zip code hookup, found the correct zip code, but when I tried to change it, eBay returned a message to me that my seller protection plan would not be covered. I have made several attempts to contact the buyer but she won't respond. The only option remaining is to cancel the order. Any advice is appreciated.      

[wooden_flower · Accepted solution]

You should cancel the order as problem with buyer's address, unless you are willing to risk a not received claim that you will lose.  The buyer can not change the address.

Send the buyer a message explaining that you have to cancel since their zip is wrong, but you will relist and they are welcome to buy it again with the correct address.

[peanut_jake78]

Thank you, I did. Because she never responded to my previous messages, I didn't try again. The product was added back for me by eBay.

Have a great day and thanks again!