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Buyer claims that they haven't received the item

I shipped and USPS tracking said it was delivered on July 17th

But the buyer claims he didn't receive it.

Do I have to refund his money ? Including shipping cost? 

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Buyer claims that they haven't received the item

No, not if tracking shows delivered.

 

Tell buyer:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.


If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.

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