Buyer Says Item Didn't Come But It Did

[luckey14]

This is a good one. The auction was complete. A few days later I went to ship it and my Grandchildren had knocked over the table the item was on. I tested it and it wasn't working. Told the buyer and he called me a liar. Said I still had to send it to him. I explained I didn't want to send a broken unit because of the hassle and **bleep** in returning it. He insisted and even threatened me. He sent me nearly 40 emails with accusations etc.

So, I sent it to him. He then complained and accused me of breaking it on purpose. Then he said he filed a complaint and he  didn't even get it.

All I want is for an ebay rep. to read the emails and see what really happened. He DEMANDED I send him a broken unit and then demands a return. Total **bleep**.

How do I get an ebay rep. to read the emails?

Thanks for your help

[disneyshopper]

To contact Ebay Customer Service, use this link and click on "Have us call you":

https://www.ebay.com/help/contact_us?id=4002&st=10

Keep typing AGENT.

Customer Service is open 5:00am to 9:30pm Pacific time.