Brand stamp missing

[morning_68]

I recently ordered a product of a specific brand I was looking for. The pictures showed the brand on the packaging.  When I got the product the brand logo was not on the packaging.  Is this normal? Am I right for being concerned I received a dupe of the product? 

[eastlaneave · Accepted solution]

@morning_68 

The item you receive should match the photo and description in the listing.

If you are concerned about the non-matching item you should open a Return Request. The reason could be "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here: 

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more: 

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.