Below standard

[staho-5740]

My account has gone to below standard. I’m trying to figure out how to fix that. Any advice? I don’t have any open cases. I have had a couple of sales I had to cancel in the last six months, but nothing crazy.

[eastlaneave · Accepted solution]

@staho-5740 

Canceling sales is one of the worst thing you can do on eBay.

Please check here for your seller level
https://sellerstandards.ebay.com/dashboard

and your Service Metrics are here
https://www.ebay.com/sh/performance/service-metrics

You will be able to see the overview of any issues, and can pull a report to see details.

Please read these pages carefully
https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6

You'll want to look at the challenges you have had and solve any problems with on-time shipping, returns, and canceled transactions.

If you need help understanding your seller level, see if you can post a screenshot here or copy and paste the information.