Below Standard Performance wrong

[gwynn_fan92071]

I am marked as a below standard seller. After reviewing the items, I found the first one, I closed because I was on vacation in October 2023, so I wouldn't be marked as late shipping. The third closed item was with the same buyer, who bought in October, but when I came back from vacation, the box with the books was lost and I closed it again.
Then, a friend bought the Bagwell card when he was on vacation and I cancelled it, because I had a whole bunch of Padres cards I had picked up for him, and sold them and the Bagwell outside of eBay.
Last, there was a card that got double listed by eBay and both sold, so I cancelled one of them.
So, last week, I got passed the chat and had an eBay woman call me back and I explained what happened and she agreed that the worse I should had as lost closed cards was 4. She said she would talk to a technician and would correct the situation. Of course, haven't heard a thing from eBay.
Also, have tried to list cards in Oct. and have not been allowed!

Now, I can't even get to the chat page, to get eBay to call back!

Any help would be appreciated, Thanks Bob

[lady_madonna]

@gwynn_fan92071 

The cancelled transactions were enough to affect your seller performance adversely.

Read this: https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347#section2

and this: https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347#section4

The Ebay Customer Service agents sometime say things to appease the member just to end the phone call.

[gwynn_fan92071]

Thanks...figured something like that, but then, again, that's still wrong.

I didn't get any notice from eBay until last June that there was a problem and the message was labeled, "Robert, your selling account is now at risk."   I didn't even open the message, it was like okay.  But the point is, even if I had opened it, it was too late to file anything on closed "lost" auctions.

And, I haven't even been able to list anything new, even though we're a third of the way through October.

I am 72 and been a member of eBay for 25 years and I can't even get through to customer service anymore.  I just get a run around the help.  In fact, I can't even get in to the chat.

Like I said, the woman I talk to said I would be able to get the time reduced.  They should be able to review the phone call, since they say they recorded the phone call.  And, I can't do anything, because eBay doesn't seem to care.

Bob

[lady_madonna]

@gwynn_fan92071 

Sometimes the Ebay reps on social media are better than the call center agents.

You can give these a try:

https://www.facebook.com/eBayForBusiness

If you need to contact a real eBay employee there, DO NOT simply post a comment there. Instead, toward the top click on the "Message" button and begin your comment or question to them.

https://twitter.com/askebay