Backorder items, how to contact swller

[lind.2009]

Please advise how to contact seller or get refund for items on backorder due to covid. EBay system does not let contact seller after 30 days. Am I just out money spent or what? Is wrong. Seller should have to keep updated or automatically issue refund.

[lady_madonna]

@lind.2009 

Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

•     Select “More actions” beside your item and then “I didn't receive it.”
•     Click the box beside I want a refund.
•     Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

•     Find the item in your Purchase History
•     Select See request details
•     Select “Ask eBay to step in.”