BEPP claim requesting information I don't know how to access

[tai-conger-vigil]

I made a purchase that I now highly suspect to be fraudulent so I'm attempting to file a BEPP claim for reimbursement however it requires that I provide the email address and phone number of the seller Which I don't have and don't know how to find. The seller has also not responded to attempts to contact them, what should I do?

[mam98031]

What is a BEPP claim?  I've never heard of one of those and it isn't a claim that is available on Ebay unless you are calling it something different than Ebay does.

What you describe above is not anything that Ebay requires from a buyer when filing a claim.  You may be on a scam site, not the real Ebay site.  This IS the real Ebay site.

Please explain in more detail what happened and what you are now trying to do.

[lady_madonna]

@tai-conger-vigil 

File a claim through Paypal or your credit card company.

This is a new scam.

[lady_madonna]

@mam98031 

It is the "Business Equipment Protection Program" which was discussed at length elsewhere.

[ferncliff-39 · Accepted solution]

@tai-conger-vigil 

You don't have to file a claim elsewhere - eBay is aware of this scam and can help you with a refund.

The BEPP form won't help you at all, it's all part of the scam.

Go to this linked page below, click "Have us call you" or "Chat with us"

https://www.ebay.com/help/contact_us?id=4002&st=10