Authenticity verification

[ernesmartine5]

I sold a card that said it would need to be authenticated prior to shipping to customer. But when I go to ship it it is being shipped directly to the customer. Is this normal? 

[wooden_flower]

@ernesmartine5 

Is the buyer's address a PO Box? That is the usual reason for an item to not go for authentication. The authenticators ship fedex, so they can not send to a OPO Box.

[ernesmartine5]

Yup! That’s it… his shipping address is a PO Box. Thank you for the info. Will this affect anything on my end? 

[wooden_flower]

@ernesmartine5 

Well, the buyer will be able to open a not as described return if he is not satisfied with the card.

You might want to exclude PO Boxes as a shipping location on future items that will have the authenticity guarantee.

[ernesmartine5]

I think that’s what I will do going forward. Hopefully everything goes smoothly. Thank you for your help! 

[wooden_flower]

@ernesmartine5 

You’re very welcome 🙂