Authenticator received the item on August 26 and today is September 9 item not moving

[mytrendyboutique7]

When I send item to be authenticated it usually takes about 1 to 2 business days, but this time more than 10 days has passed. I don't really know how to contact them. I'm afraid they lost my bag. Thank you 

[janet9988]

Ebay claims.....

https://pages.ebay.com/authenticity-guarantee-handbags-seller/#faq

What will happen if my item is damaged or lost while in possession of the authenticator?

In the unlikely event your item is lost or damaged while in possession of the authentication facility, eBay will cover such loss or damage of the item.

What will happen if my item is damaged or lost in transit when the authenticator ships it to the buyer?

In the unlikely event your item is lost or damaged, please notify eBay Customer Support.

What automated protections does eBay have for sellers?

We have automated protections for sellers who send their items to the authenticator within their stated handling time. Once the item goes through inspection and is sent to the buyer, sellers are fully protected against any negative or neutral feedback. The Item Not Received cases will be removed from the Service Metrics dashboard before the next evaluation cycle. Should an Item Not Received case be closed and a refund issued to the buyer, the seller will not be responsible for that refund as long as eBay has tracking confirming delivery to the Authenticator, which can be found in the View Order Details.