I sold a LV bag that is in beautiful condition. It is pre owned and over 40 years old. I wrote the description looking at the bag and carefully noted any damage in images. I may have been over zealous in the description bec it really is a pretty bag. Off it went to authentication but was returned as significantly different than description with a host of issues. I thought I must have been sleeping that day and missed them but when the returned bag arrived, it is in perfect condition and NONE of the items they listed are present on the bag NONE. In fact I'm going to do a high grade video in bright light to prove they made a mistake. The bag was not returned bec it was fake.
Here is where the problem lies and I would welcome some feedback.
Ebay says they are an authenticator, but they do not provide a "certificate of authenticity". They returned the bag due to being significantly different than description however, because they call themselves authenticators, the buyer took the return as a FAKE and left negative feedback saying "FAKE" when in fact it is NOT FAKE. As a higher end seller, this is a deadly, who will trust a seller that sells fake bags for $800. So I am free to relist my bag again however, they refuse to provide a certificate for my bag even though they call themselves authenticators and I will be forced to use the fake authentication service again.
I reported the buyers false statement and asked for feedback to be removed since I assume a false statement would violate their policy but was told it does NOT. So adding a false statement is OK even though their own division says its NOT FAKE.
I then asked for a "certificate of authenticity" to add to my listing which is required to not go through their authentication service again but they said we don't provide them. How can you call yourselves authenticators and NOT provide a "certificate of authenticity"?
So in essence, they claim to be authenticators but really are inspectors. It is the BUYER that should inspect the bag for accuracy, and if THEY have a problem can ask for a return, it is NOT e-bays business to inspect the bag If you want to call yourself authenticators. If you want to be an inspector then say that, don't pretend to be an authenticator. That is why she left feedback saying FAKE bec she believed they were in fact authenticators and that is why it was returned because it failed authentication. JUST NOT TRUE
In business there is a claim of merchantability, if your an authenticator, then you need to provide that service. No other authenticators in the world fail to provide a "certificate of authenticity" and I believe ebay should not only provide a "certificate of authenticity" but remove the false feedback as well.
Comments??? Am I wrong??
