mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
And the tracking doesn't show any acceptance or movement at all right?
Labels purchased on eBay have to be voided here within 5 days for a refund as you seem to be aware.
However, another seller posted recently that they contacted eBay CS and got a courtesy refund for about 9 labels that they forgot to void on time.
Worth a try - have the Order #s and tracking ready.
Scroll down to the bottom of this >> Help page on Shipping Labels
Click on "Contact us"
In the Help Chatbox that opens type AGENT in the reply box then press Send to bypass the bots
You should get the options to Chat with agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
How do you know items were stolen?
If the labels do not get used, USPS will refund the money in about 30ish days.
Printing and voiding shipping labels | eBay
And the tracking doesn't show any acceptance or movement at all right?
Labels purchased on eBay have to be voided here within 5 days for a refund as you seem to be aware.
However, another seller posted recently that they contacted eBay CS and got a courtesy refund for about 9 labels that they forgot to void on time.
Worth a try - have the Order #s and tracking ready.
Scroll down to the bottom of this >> Help page on Shipping Labels
Click on "Contact us"
In the Help Chatbox that opens type AGENT in the reply box then press Send to bypass the bots
You should get the options to Chat with agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
Sorry, but unfortunately labels cannot be voided after 5 days. Did you check tracking to see if there was any movement on the packages?
Can you point to the policy on refunding labels that aren't used? I've never head of that. Is it new?
The seller is charged for the label when it's purchased, and the only way I know of to get a refund (which comes through in about 21 days) is to void the label. Return shipping labels are a little different. They are not charged unless they are used.
@dell_refurbs8 wrote:Thanks, that's what I did, they can cancel them 'manually' from their end.
That's good to know. eBay CS seems to be very generous lately.
